Stakeholders
Corio seeks to establish regular exchanges of information with stakeholders and to measure their expectations so as to ensure that its CSR policy is effective. In order to distinguish between the various stakeholders we have divided them into one group with internal scope and three groups with external scopes. The focus in the first instance is on the internal stakeholders and the stakeholders relevant to Corio’s shopping centre operations; consumers, tenants and suppliers. The latter three groups of stakeholders are respectively referred to as the third, second and first scopes, and will all be actively involved in the CSR policy.
The way in which we divide stakeholders into the various scopes reflects the extent to which Corio can influence their views on CSR. The internal scope includes Corio’s employees, who are asked to sign a code of conduct setting out the ethical principles with which they are expected to comply. The code of conduct is to be revised and will include environmental principles that reflect our CSR policy. Corio takes responsibility for its employees’ environmental impact by, for example, offsetting the CO2 emissions that result from employees’ travelling to and from work and from business air travel.
Scope 1: This group of stakeholders comprises suppliers and contractors/developers. The contractual relationship with these stakeholders can best be seen as that between a client and a contractor. Corio shows its acceptance of chain responsibility by specifying requirements and standards to be met by suppliers and contractors/developers when contracts are awarded. All Corio’s development and redevelopment decisions, for example, include CSR requirements. Some contractors/developers have also been required to sign the Corio code of conduct, which Corio will be seeking to extend in the future.
Scope 2: This group of stakeholders consists of tenants and (local) government. Although Corio cannot directly influence the behaviour of stakeholders in this category, it can use the opportunities to enter into a dialogue on CSR issues such as social and environmental commitment. Corio believes it has an important role to play in raising the issue of chain responsibility with this group of stakeholders. It will do this over the coming period by providing information to and advising tenants on their use of facilities. From 2010, purchasing by local and other government authorities in the Netherlands will have to be from sustainable sources, and Corio’s CSR policy will help to ensure an effective response.
Scope 3: This group of stakeholders comprises consumers/local residents, banks/insurance companies and investors/shareholders. Corio cannot exert any influence on these parties’ behaviour. We do, however, see a role for ourselves in informing this group about the CSR measures that Corio has introduced, and we fulfil this role through communications in the shopping centres, on the website, in press releases and in our annual report.
Source: Annual Report 2008, Chapter Corporate_Social_Responsibility, page 137 (PDF, 160 kB)
Add to My report