CSR social: establishing sustainable relationships with stakeholders

Goal To establish sustainable relationships and dialogues with stakeholders Focus Stakeholders, Human resource management and community involvement Challenges Chain responsibility (full social responsibility is only possible if the supply chain is involved) and feedback (being receptive to comments and criticism and incorporating them into policy)

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Stakeholders

Corio seeks to establish regular exchanges of information with stakeholders and to measure their expectations so as to ensure that its CSR policy is effective.

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Consumers in the catchment areas and visitors to the shopping centres

A shopping centre is a public area, and that brings with it certain responsibilities.

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Tenants

For many years, Corio has operated its shopping centres on the basis of its in-house formula, which combines a hands-on approach with detailed knowledge of the catchment areas and visitors.

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Suppliers and contractors/developers

Corio seeks to maintain high quality in its centres and so insists on its suppliers meeting certain standards.

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(Local) government

Corio and the (local) government are dependent on each other in respect of plans for the future.

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Financial stakeholders

Corio is in constant touch with its financial stakeholders, primarily its shareholders, who provide equity, and its lenders, who provide loan capital.

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Employees

Attracting and retaining high-quality staff and developing their knowledge and expertise are vital for Corio’s continuity and its ambition to achieve outperformance.

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Human resource management

Our human resource policy applies to all Corio employees and is designed to attract and retain sufficient numbers of employees on competitive terms and with the skills and qualities we need so that the group can achieve its strategy.

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Community involvement

Corio views community involvement as a way of establishing long-term, sustainable relationships with visitors to our centres and local residents, as well as with local authorities and government agencies.

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Worthy causes

Corio contributes to the local communities in which it operates by donating to charities, investing in a secure environment, sponsoring local organisations and providing space in our shopping centres for a range of activities with a social purpose.

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