Moving forward
The management of GrandEmilia will use the findings of the most recent customer survey to strengthen the position of shopping centre. One tool that will be used to reinforce ties with customers in the catchment area is a database containing over 40,000 registered customers. Following the customer satisfaction survey, the management developed a number of initiatives for further improvements, including recreational and other activities, additional services and provisions for children, waste collection and recycling, and safety in and around the centre. These initiatives are entirely in line with Corio’s policy on corporate social responsibility.
Source: Annual Report 2008, Chapter Review of operations, page 94 (PDF, 2,1 MB)
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